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Managing IT and Strategy

“For me, as Chief Finance Officer, the value of this assignment is profound. It provides the critical missing link between high-level strategic intent and tangible IT investment. For the first time, we have a framework .... to justify, prioritise, and manage our technology portfolio not as a collection of costs, but as a portfolio of strategic assets that we can work towards.”

Developing Management Skills

“Engaging in this analysis and implementation planning process has created substantial value for me as a manager. It has deepened my self‑awareness and sharpened my understanding of the specific competencies I need to strengthen—particularly empowerment readiness, structured delegation, and consistent communication. By grounding my reflections in the frameworks of the mandatory readings, I have been able to translate theory into practical behaviours that I can apply immediately in my daily leadership. This has increased my confidence in managing complex transitions, improved my ability to support staff effectively, and strengthened my capacity to create clarity and psychological safety within the team.”

Advanced Financial Planning

“My personal use of this course unit has been profound. It has equipped me with a practical framework for dissecting a company's performance beyond the headline figures, enabling me to identify drivers of financial outcomes. I now possess an appreciation for the complexities of costing services in a non-manufacturing environment, the strategic implications of pricing decisions and the critical role of timely and relevant feedback in driving organizational change. This knowledge is applicable to my professional development, empowering me to contribute to strategic planning, cost optimization initiatives and business performance management within any organization. The emphasis on humanizing content and communicating complex financial concepts in an accessible manner has enhanced my ability to bridge the gap between financial experts and operational management, a crucial skill for any aspiring leader.”

Strategic Marketing

“Personally, the study reshaped my understanding of marketing within a public sector context. I previously viewed our services as regulatory and compliance-driven. However, through engaging with entrepreneurial marketing literature (Nijssen, 2022), I realised that even statutory bodies must justify market opportunities, validate services with customers, and anticipate adoption challenges. What struck me most was the concept that solutions sell, not products. Evaluations and accreditations are not just bureaucratic processes they are solutions to stakeholders’ problems of uncertainty and risk. This insight has shifted my perspective from seeing services as administrative to recognising them as value-creating market offerings.”

Operations Processes and Supply Chain Management

“As a full time entrepreneur this course has assisted me to understand the systematic way of running my business. I had never looked at the business from the transformation process perspective. This course helped me a lot and the DMAIC tools together with the 5 Whys left me with great knowledge and insight on how to successfully run my business.”

Strategic Performance Management

“Developing this BSC forced me to confront uncomfortable truths. I learned that my previous belief “I know what’s going on because I do everything”, is an illusion when the business grows beyond one person. The exercise revealed that I have no objective way to know whether a client actually benefited from my work. More critically, I discovered that my resistance to documentation is not a lack of time but a lack of discipline. The BSC turns documentation from a “nice to have” into a strategic initiative linked to profitability.”

Strategic Performance Management

“Beyond fulfilling an academic requirement, this assignment has been a profoundly valuable exercise in professional development, equipping me with the academic foundation I needed to link strategy to tangible results. As a key member of the team instrumental to MASCA’s turnaround, I am now far clearer on how to approach the critical task of connecting high-level strategy to day-to-day tactics - a disjoint that is currently one of the greatest weaknesses within the organization.”

Marketing Decisions and Managing Actions

“This assignment has created significant value, both for me personally as a leader within MASCA and for the organization as a whole. The process of applying the theoretical frameworks from this course to the real-world challenge of the Harare market expansion has been transformative. .... Most importantly, the plan is grounded in reality. It acknowledges the organizational, operational, and financial constraints and provides practical mitigation strategies. It does not present a utopian vision; it presents a workable plan for a real-world organization. This has created a new sense of possibility within the leadership team.”

Appraisal and Performance of Human Resources

“This assignment has added significant value to me both professionally and personally. As a Corporate Administrator working in the Legal Section at the NQA, the process of critically evaluating the performance appraisal system has allowed me to reflect more deeply on how performance management influences not only individual behaviour, but also organisational outcomes”

Tasks and Tools of Effective Management

“The assignments and readings have transformed the way I view management. The largest personal insight was the distinction between doing the work and managing the work. I realised that I often compensated for structural gaps by stepping in personally. Malik’s framework helped me understand that my real value lies in designing systems, setting direction, developing people, and ensuring that results can be produced consistently — with or without my physical presence. This shift in mindset will allow me to create more sustainable value for the company and grow more intentionally as a leader.”

The Nature of International Business

“This first module, “The nature of international business” challenged my mind to start thinking using my mind that had become academically very rusty. I started to observe and think of my circumstances differently and seeing that what I thought were obstacles are actually a fantastic opportunity if I can work on a strategy that fully embraces the age of transformation that we are all existing in.”

Principles of Effective Management

“I gained a clearer, practical definition of management as converting resources into value through people, including managing upward, sideways, and downward in a dotted-line system. The organisation benefits from a tighter enterprise-first execution method that reduces rework, accelerates compliance approval cycles, and stabilises terminology across channels. I now have a sustainable management cadence (briefing discipline, capability checks, AARs, and annual waste-disposal reflection) that strengthens relationship management and professional execution over time.”